ℹ️This Privacy Policy explains how KiddZilla NZ collects, uses, and protects your personal information when you use our website and purchase from us. By using our site, you agree to this policy.
Section 01
Information We Collect
When you browse our website, place an order, or contact us, we may collect the following types of information:
- Personal details — your name, email address, phone number, and delivery address when you place an order or contact us.
- Payment information — processed securely through our payment provider. We do not store your full card details on our servers.
- Order history — details of products you've purchased, order dates, and delivery information.
- Communications — messages you send us via our contact form, WhatsApp, email, or social media.
- Technical data — your IP address, browser type, device type, and pages visited on our website, collected automatically via cookies and analytics tools.
Section 02
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including delivery and pickup arrangements.
- To communicate with you about your order status, tracking information, and any issues.
- To respond to your questions and support requests.
- To send you occasional promotional emails or offers — only if you've opted in. You can unsubscribe at any time.
- To improve our website, product range, and customer experience.
- To comply with legal obligations under New Zealand law.
Section 03
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Delivery partners — we share your name, address, and phone number with our courier partners to fulfil your delivery.
- Payment processors — your payment details are handled securely by our payment gateway providers (e.g. Stripe, Afterpay).
- Legal requirements — if required by law or to protect the rights and safety of KiddZilla and its customers.
✅We will never sell your data. Your information is used only to serve you better.
Section 04
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies — required for the website to function, such as keeping items in your cart.
- Analytics cookies — help us understand how visitors use our site so we can improve it (e.g. Google Analytics).
- Marketing cookies — used to show you relevant ads on other platforms (only if you consent).
You can manage your cookie preferences through your browser settings at any time.
Section 05
Data Security
We take the security of your personal information seriously. Our website uses HTTPS encryption, and we work with reputable payment providers who meet industry security standards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Section 06
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate information.
- Ask us to delete your data (subject to legal obligations).
- Opt out of marketing communications at any time.
- Lodge a complaint with the Office of the Privacy Commissioner if you believe your rights have been breached.
To exercise any of these rights, please contact us at hello@kiddzilla.co.nz or WhatsApp 021 762 720.
Section 07
Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or delivery tracking pages). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Section 08
Children's Privacy
Our website is intended for use by adults making purchases on behalf of children. We do not knowingly collect personal information directly from children under 16. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Section 09
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Section 10
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
- Email: hello@kiddzilla.co.nz
- WhatsApp: 021 762 720
- Address: 19 Catalina Avenue, Papakura 2113, Auckland, New Zealand